About
Beverly Hagenis is customer experience researcher and blogger. She focuses on helping organizations maximize customer retention by focusing on Customer Experience and Customer Service.
Beverly also specializes in creating contextual, insightful, and conversational content for business audiences across a broad range of industries and categories like Customer Service, Customer Experience (CX), Chatbots, and more.
Serving as the lead content strategist, Beverly helps the customer service teams to leverage the right technology along with AI to deliver exceptional and memorable customer experiences.
Being a customer service adherent, her goal is to show that organizations can use customer experience as a competitive advantage and win customer loyalty.